Case Studies / OPENET

Welcoming new hires through customised eLearning.

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Product & Service

Custom eLearning

Use Cases

Employee Induction

Key Challenges

Ensure uniform, high-quality training for all new employees.

Create a sense of welcome and belonging.

Don't overload new employees.

Key Features

Knowledge checks and surveys

Gamified and interactive elements

Video interviews

OPENET, now a part of Amdocs, is a leading global provider of software and services to the telecommunications industry.

The company specialises in real-time charging, policy management, and data management solutions, which enable telecom operators to maximize the potential of their networks, improve customer experience, and respond quickly to market demands.

OPENET's journey from a pioneering startup to a key player in the telecom software market is marked by its commitment to innovation, customer-centric solutions, and agility. Its products and services are designed to help service providers navigate the complexities of digital transformation, embrace new business models, and efficiently manage the explosion of data traffic.

By providing critical infrastructure that supports 5G, IoT, and cloud services, OPENET enables its clients to launch new services rapidly and optimise their operations.

The Challenge:

OPENET is a growing company who regularly conduct employee onboarding, ranging from graduates to experienced professionals. Naturally, OPENET wants to make their onboarding experience enjoyable and effective for new starters. When starting a new job people have many questions and are curious to learn as quickly as possible. They want to know about their particular job and responsibilities and also about the company in general.

OPENET wants to ensure their new employees are informed about how the company operates, their policies, benefits, and the available supporting resources that enable staff to be their best. However, they do not want to overload their new hires who have a lot to take in their first few weeks.

The Solution:

In partnership with the team at OPENET we developed a series of online courses that complement other parts of the OPENET onboarding programme.

The programme is designed for new employees to take the first course before their first day on the job so that some of their burning questions are answered in advance and their introduction to the company is stress-free.
The remaining courses are taken during the following months and cover a range of topics in a structured way.

New employees learn about the company’s vision, strategy, policies and benefits, products and services, organisation structure and performance management among other areas.

Some features of the learning experience

Interactive Content

Clickable hints and feedback are periodically built into the learning experience.

On-Site Recording

Customised content including employee interview and office site videos and photo shoots.

Extensive Video Use

Created with a specific catalogue of images, sample materials, and a professional voiceover.

The Result:

  • New employees receive the knowledge and skills they require for their job before they start their first day.
  • A structured, dedicated onboarding programme delivered via eLearning increases employee speed to performance, supporting them to quickly become productive.
  • The onboarding process is more consistent for each new employee.
  • The programme facilitates employees joining individually or in groups.
  • Management /senior staff can save time during the onboarding process.
OPENET

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