System Integration Project

6 benefits of creating online training for a Systems Integration project

In eLearning Basics by Sean

System Integration projects generally provide organizations with more efficient systems and process, allowing a business process to be implemented by connecting multiple systems together. For accounting and business process it might be integrating a SAP system, for sales, it might be a Salesforce or a CRM solution, or perhaps a telecoms or utility company wishes to provide new service to customers.

Systems integration projects provides efficiencies by allowing data to flow between multiple systems and tools and provides automation where possible.

Generally, a new system, brings benefits to an organization such as new features or services, new business processes, streamline existing process or remove the need for manual procedures.

A new system brings change      


“We want to avoid a situation, where lack of training on the system translates to a poor perception of the quality of the system.”


Whatever the benefit of the solution, a new system brings change, where this change needs to be managed within the organization. Staff will always have varying degrees of support for new systems but key people will need to be trained. We want to avoid a situation, where lack of training on the system translates to a poor perception of the quality of the system.

If staff are comfortable with a new system and understand how it adds value, they are more likely to use it properly which reflects positively on the system and the change as a whole.

Benefits of online training

A good training programme can minimise stress and increase the performance of staff using the new system. Through training, your team can see understand how utilising all the capabilities of the new system will not only make them more productive for the company but in fact will make their job easier and more efficient. And let’s face it, we all look for ways to save ourselves time and effort at work.

One of the most common ways clients get trained on a new system is via classroom training, or where a System Integration or Developer provides training when they are onsite. This can result in technical resources, not trainers providing the training, can be time-consuming for project critical resources and is also a one-off event, where staff needs to be onsite or available during the scheduled time.

Online Training as a better way.

Well, planning a training program in parallel the entire rollout schedule helps ensure a smooth transition for end users and limits interruptions to productivity. Let’s look at some of the advantages of providing online training as part of your systems Integration project:

  • Best Practices can be recorded and scripted and ensure a consistent learning experience for all learners
  • Staff can take the training at any-time. They can re-visit the content when they need it and new staff members can take the training as part of their onboarding programme.
  • Staff can practice in a simulated environment without having to risk making mistakes on a live environment
  • The cost of training can be reduced, especially where there are large numbers of people to train
  • No need to have a demo system maintained with data for training purposes
  • Remote staff and contractors can be trained, without having to come on-site for training

By training your team, you can get the commercial benefits your organisation needs and the smooth transition your teams hope for. The key is to challenge is to deliver training that engages people, motivates them to embrace change and encourages improvement. To learn more about the different way you can create online training for see our article,  How to create online training for your software project.